We deal in physical products — please read this before placing your order.
Revisionmate is a physical kit — printed flashcards, an evaluation book, and QR-linked video access — assembled, packed, and shipped to your address. Once an order is confirmed and dispatched, the product enters the delivery chain and cannot be recalled.
Because of this, cancellations are generally not possible after an order has been placed and payment has been made. We encourage all parents to review their selection carefully before completing a purchase.
If your Revisionmate Kit arrives visibly damaged at the time of delivery — torn packaging, crushed box, or clear physical damage — please refuse the delivery on the spot. Do not accept a damaged shipment.
Refusing delivery at the door is the fastest way to resolve a shipping damage situation. Once a damaged product is accepted, it becomes harder to process as a shipping claim.
We understand that genuine circumstances can arise. If you have a valid reason for requesting a cancellation, you must contact us within 3 days of delivery or within 3 days of your purchase date — whichever comes first.
Requests raised after this window will not be considered, as the product would have left our hands and the delivery window would have closed.
Our team will review each request on a case-by-case basis. The following are examples of situations that may qualify:
The following do not qualify:
For information on defective products and replacements, please read our Refund & Replacement Policy. For delivery timelines and shipping-related queries, see our Shipping Policy.
WhatsApp us at +91 85559 09576 or email hello@flowbook.in — we respond within 2 working days.